Outsource your customer support to a trained team in Karachi — email, live chat and phone, in your time zone, following your processes and your brand voice — so every customer gets a fast, friendly answer.
Not a call centre reading a script — a trained team that works inside your helpdesk, learns your product and answers in your voice.
One team across email, chat and phone — trained on your product, your policies and your tone — so no customer waits and no ticket is lost.
Inbox and ticket queues handled in your helpdesk — clear, friendly replies, follow-ups chased, and every ticket closed properly.
Real-time chat on your website and social channels, answering questions, solving problems and handing over to sales when a visitor is ready to buy.
Inbound and outbound calls in your time zone, following your scripts and your escalation rules — with every call logged in your CRM.
Order tracking, delivery questions, returns and refunds handled to your policy — for Shopify, Amazon, WooCommerce and other stores.
First-line troubleshooting, account help and bug reports — triaged properly, with clear notes for your developers when an issue needs them.
GoHighLevel, HubSpot and Zoho kept up to date — every conversation tracked, every follow-up on time, and your customer history in one place.
Also in the toolkit: social media messages, WhatsApp support and AI-assisted replies that keep response times short while your team stays in control.
Outsourced support fails when customers can tell it is outsourced. Ours is trained on your business, managed daily, and checked on real tickets.
We learn your product, your policies and your tone before the team answers a single customer — and keep training as your product changes.
Shifts arranged around your customers' time zone, replies written in your voice, and escalation rules agreed with you — not improvised on a live customer.
We work in your helpdesk and your CRM. Every ticket, chat and call is yours to see, in real time, with regular reporting on response times and resolution.
4.8/5 from 57 jobs, 100% Job Success, Top Rated Plus, 136,000+ hours delivered and $800K+ earned since 2015 — a public record you can check before you spend anything.
No jargon, no handover chaos — we agree the playbook with you, then train the team and take your support live.
We learn your channels, your volume, your hours and what good support looks like for your customers.
We agree your processes, macros, tone and escalation rules together — what the team resolves, and what comes to you.
Your team is trained on your product and your playbook, then takes your support live with daily supervision and QA on real tickets.
Regular checks on real conversations, reporting on response times and resolution, and training that keeps improving the team.
Prices are shared after your free strategy call, once we know your channels, your hours and the size of the team you need. Every package starts with the free call — no hidden fees.
Prices are shared after your free strategy call, once we know your channels, your hours and the size of the team you need. There are no hidden fees, and every package starts with the free call.
Email and ticketing, live chat, phone support and social messages — in your helpdesk and your CRM, following your processes and your brand voice.
Yes. Our team in Karachi works in your time zone, including US, UK, Australian and UAE hours, with shifts arranged around your customers. Coverage and response times are agreed on the strategy call.
Yes. We work in the tools you already run — GoHighLevel, HubSpot, Zoho and your helpdesk — so every ticket, chat and call is visible to you in real time.
We agree escalation rules with you before the team goes live — what the team can resolve, what gets passed to you, and how fast. Nothing is improvised on a live customer.
Yes. We are based in Karachi and work with startups, agencies and growing businesses in Pakistan, the United States, the United Kingdom, Australia and the UAE, across their time zones.
Book a free strategy call. We start with a discovery call, learn your channels and your processes, agree the support playbook and the team, then train the team and take your support live.
Book a free strategy call. We will show you exactly how your support would run — channels, hours and team — before you commit to anything.